Last Updated: January 1, 2025
This Refund Policy outlines the conditions under which refunds are processed for transactions made on the AmbedPay platform.
1. Automatic Refunds for Failed Transactions
If a transaction fails but the amount is deducted from your payment method, the refund is automatically initiated. No action is required from your end.
Refund Timeline: Automatic refunds are credited to your original payment method within 5–7 business days. For wallet payments, refunds are instant.
2. Eligible Refund Scenarios
- Failed Recharge: Money deducted but recharge not completed
- Failed Bill Payment: Payment deducted but bill not paid
- Duplicate Transaction: Same amount charged twice for a single transaction
- Wrong Amount: Amount charged is different from what was displayed
- Service Unavailable: Payment processed but the service provider is down
3. Refund Process
For Wallet Payments
Refunds are credited back to your AmbedPay wallet instantly.
4. Non-Refundable Scenarios
- Successfully completed recharges or bill payments.
- Transactions where the service was successfully delivered.
- Wallet top-ups are non-refundable (the wallet balance can be used for future transactions).
- Failed recharge refund requests submitted after 7 days of the transaction are not eligible for a refund.
5. Disputes
If you believe a refund was incorrectly denied, please contact our support team with full details. Our team will review and respond within 48 hours.
6. Contact
For refund-related queries, email us at support@ambedpay.com or contact our support team.